I received the wrong item, what should I do? Follow If you received an incorrect order or your order is missing something, please email us within 48 hours at firstname.lastname@example.org and we will make it right. Related articles My order arrived damaged, what do I do? Do you ship with heat packs in the winter? When will my order ship? Can I get a wholesale quote for my wedding/baptism/one-time, non-corporate event? How do you package the plants for shipping?